Faye Burrows and Jim Walker

Environment Agency

Faye Burrows: Faye has for Environment Agency since its inception in 1996, primarily in Flood Incident Management in the south west. Since 2008 she has played a key role within the Joint Environment Agency/Met Office Flood Forecasting Centre delivering a portfolio of projects. Faye currently leads an agile team delivering continuous development of the Flood Information Service on gov.uk, engaging with a variety of users to ensure our services meets their needs.

Jim Walker: Jim has spent the last 20 years working at the Environment Agency in a variety of roles mainly within the Flood Risk side of the business. He trained in hydraulic and hydrology and undertook a number of technical river modelling roles, before managing flood risk programme and partnership teams. He currently leads on the development and implementation of the EA’s Flood Digital Strategy.

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Flood Digital Services: now and in the future

What the Environment Agency’s Flood Information Service on GOV.UK offers to citizens and how it is being refreshed? What are our strategic plans to develop flood digital and how may this be reflected in service delivery going forwards.